Episode 49

Flex appeal: Regulating flex without losing the customer

Episode 49
·
33 mins
·
August 11, 2026

Flex appeal: Regulating flex without losing the customer

gridX's CEO Anne B. Bicking and Podero's CEO Chris Bernkopf unpack how regulation, multi-asset optimization and simple customer propositions can accelerate residential flexibility – without exposing users to the complexity behind it.
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What you’ll learn in this episode

Optimize the home, not just the asset

Single-asset optimization offers a fast and scalable entry into energy flexibility, but the biggest opportunity emerges when multiple household assets work together. Anne and Chris discuss why EVs, batteries, PV systems and heat pumps should be coordinated around customer preferences while still responding to electricity markets and local grid constraints.

Let regulation shape architecture, not the customer journey

Dynamic tariffs, flexibility markets and grid requirements increasingly influence how energy platforms are designed across Europe. The challenge is integrating these requirements without passing their complexity on to customers. Successful home energy management systems must simultaneously respond to market signals, grid constraints and individual preferences while remaining simple to use.

Hide the complexity, keep the value visible

For most consumers, flexibility should not mean monitoring spot prices or adjusting devices throughout the day. The system should optimize automatically while customers see what matters: savings, earnings and control. Simple propositions, clear guarantees and frictionless onboarding can make flexibility easier to understand, reducing the barrier to participation and helping providers build stronger customer relationships.

Build for a hybrid, automated future

The future flexible home will combine scalable cloud connectivity with local intelligence where deeper orchestration is needed. Anne and Chris explain why a hybrid energy management approach can connect diverse assets while adapting to different market conditions. Ultimately, flexibility should become an invisible, automated layer that continuously optimizes cost, grid support and user needs.

Keep the customer experience simple

“Let the system run in the background while users only see the outcomes: savings, earnings, transparency.”
Anne B. Bicking, CEO of gridX

“The consumer doesn’t need a complex solution. The consumer just wants a simple value proposition.”
Chris Bernkopf, CEO of Podero

“It will be fully automated. It will be invisible and it will be value-driven.”
Anne B. Bicking, CEO of gridX

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