April 23, 2024

E-Mobility Service Provider

An e-Mobility Service Provider (eMSP) is a company that facilitates electric vehicle (EV) charging roaming services, providing EV drivers with seamless access to various charging networks without requiring separate memberships. The eMSP handles services like charging passes,access to charging stations, station location apps, network management, billing and customer support.

Why is eMSP important?

e-Mobility service providers are crucial for the seamless functioning of electric vehicle (EV) charging ecosystems. They provide a unified platform, enabling EV drivers to access multiple charging networks without the complexity of individual memberships. eMSPs streamline services such as billing, customer support and network management, fostering the growth and convenience of e-mobility.

Think of an eMSP as the "aggregator platform” for electric vehicle charging. Just as these platforms enable communication across multiple retailers, so too does an eMSP facilitate smooth interaction between EV drivers and various charging networks, eliminating the need for separate "merchants" or memberships at each station. This simplifies the charging experience, making it akin to speaking a common language in a diverse and interconnected charging landscape.

e-Mobility service provider (eMSP) vs charge point operator (CPO)

Charge Point Operators (CPOs) form the backbone of the electric vehicle (EV) charging industry, undertaking the construction, installation and maintenance of charging infrastructure. They navigate backend technologies to ensure smooth operations and may own or extend services to third-party owners.

In contrast, e-mobility service providers (eMSPs) play a key role in customer interactions, engaging directly with EV drivers. While CPOs focus on the physical and technological aspects of charging infrastructure, eMSPs do not typically own the chargers, but rather collaborate with charge point owners to deliver a comprehensive and user-friendly charging experience.

The distinction between CPOs and eMSPs lies in their primary functions within the EV charging ecosystem. CPOs serve as the architects of charging infrastructure, managing construction and backend technologies. They may own or offer services to third parties, emphasizing the physical and technological dimensions. 

On the other hand, eMSPs prioritize the end user experience, directly engaging with EV drivers through tools like access cards and mobile apps. While not owning the physical infrastructure, eMSPs collaborate with CPOs to provide comprehensive charging solutions, creating a symbiotic relationship between the infrastructure backbone and customer-facing services.

Roles and responsibilities of the eMSP 

The e-mobility service provider plays a pivotal role in the electric vehicle (EV) charging ecosystem with a range of roles and responsibilities.

Customer interaction

Directly engaging with EV drivers, the e-mobility service provider enhances the user experience by offering information, assistance and support. This personalized interaction ensures users have the necessary guidance and support for their electric vehicle charging needs.

Service offering

The eMSP delivers a comprehensive service offering, encompassing access cards, mobile apps,billing and payment, EV driver charging data and reportsand responsive customer support. This suite of services ensures users have convenient and user-friendly tools for seamless electric vehicle charging experiences.

Collaboration and partnerships

The eMSP forms crucial collaborations with Charge Point Operators (CPOs) and charge point owners, working together to provide comprehensive and user-friendly charging solutions. These partnerships contribute to an integrated and efficient electric vehicle charging ecosystem.

Accessibility and convenience 

Prioritizing accessibility, an eMSP ensures effortless entry to charging stations for EV users. Utilizing user-friendly tools and technologies, they enhance the overall experience, creating a hassle-free environment for electric vehicle charging.

Billing and payments 

Handling billing and invoicing for charging sessions, the e-mobility service provider streamlines financial processes. They prioritize user convenience, offering various payment options to ensure a seamless and efficient transaction experience for electric vehicle users.

Roaming services

The eMSP enables EV roaming services, granting drivers access to diverse charging networks without requiring separate memberships. This fosters flexibility and convenience, simplifying the charging experience for electric vehicle users.

Network management

With close collaboration with the CPO, the eMSP diligently oversees and manages the e-mobility network, prioritizing its reliability and efficiency. This proactive network management ensures a seamless and optimal charging infrastructure, contributing to the overall effectiveness of electric vehicle charging services. It also provides real time status information to the EV drivers regarding the availability of the Chargers, whether it is occupied or free or it is under maintenance.

Innovation and adaptation

Remaining at the forefront of emerging technologies and industry trends, the e-mobility service provider innovates continually. The recent adoption of the plug and charge underlines the commitment to innovation enhancing services, allowing adaptation to evolving user needs and ensuring a cutting-edge and user-friendly charging environment.

Promotion of sustainable practices 

The eMSP actively encourages and promotes sustainable practices within the EV community. By contributing to the growth of environmentally friendly transportation solutions, they play a crucial role in advancing the adoption of sustainable and eco-conscious electric mobility.

Regulatory compliance 

Diligently adhering to relevant regulations and standards governing e-mobility services, the eMSP ensures strict compliance with legal requirements. This encompasses aspects such as billing procedures, data protection and user privacy, fostering a trustworthy and secure charging infrastructure.

Different types of eMSPs in Europe 

Because e-mobility service provider is still a relatively new and a very broad term and there is no clear or universal definition, it can be challenging to group companies into this category. We would further delineate between a few sub-categories. This is by no means a comprehensive list and the industry is in constant flux, however, below are a few examples of eMSPs in Europe with different focuses.

Providers focusing on installation

Jumptech optimizes installation processes, connecting stakeholders to expedite global electric vehicle and sustainable energy technology adoption.

Envevo, a prominent end-to-end EV charge point installer, delivers turnkey services for UK commercial clients, encompassing grid connections, civil engineering and electric vehicle charger installations.

Webasto, a diverse company producing roof systems and climate solutions, is a key player in charging solutions and EV battery systems. Their commitment extends to installation and tailored software solutions for efficient charging infrastructure management.

Providers focusing on communication, standards and protocols

Switch is a technology infrastructure corporation specializing in advanced data centers, forming the foundation of powerful technology ecosystems through design, construction and operation.

Akka pioneers future mobility by developing hardware and software solutions for charging communication between electric vehicles and stations, enhancing connectivity for the evolving transportation landscape.

Dekra showcases expertise in e-mobility with an Open Area Test Site in the Netherlands, enabling EMC testing for large vehicles like electric buses and e-trucks, ensuring electromagnetic compatibility.

Vector empowers developers of on-board charging ECUs, charging stations and induction charging systems with comprehensive test systems and customized ECU software, contributing to the evolution of electric vehicle technology.

Vispiron Systems specializes in charging communication, providing expertise in specification, testing and validation at interfaces between electric vehicles, charging stations and management systems, contributing to seamless e-mobility integration.

Providers focusing on payments, finding chargers and apps

evway Route220 Ltd SB's front-end app – facilitates mapping, charging and payment across 570,000+ roaming charging points in Europe and North America, enhancing the accessibility and convenience of electric vehicle charging.

Paythru, a cloud-based electric vehicle payment specialist, offers a front-end app with embedded functionality for seamless initiation, monitoring, completion and payment of charging sessions, streamlining the user experience.

Orange supports accelerated mobility development and new working methods, co-constructing mobility projects and deploying a reliable, secure mobile fleet in France and abroad. As a trusted operator and service provider, Orange addresses evolving challenges in fleet management.

Chargetrip employs dynamic variables to compute routes, ensuring optimal charge stations are included. The solution guarantees drivers have sufficient charge along their journey, enhancing the reliability and planning of electric vehicle travel.

More holistic software/solution providers

reev's intelligent charging software, including the reev Dashboard, automates charging processes for users, eliminating the need for manual meter readings and providing a seamless experience.

Monta stands as the ultimate platform for the entire EV charging ecosystem, offering comprehensive software solutions that address the needs of drivers, businesses and industry partners. Monta covers all aspects of EV charging requirements.

EV Connect acts as a catalyst for EV charging business growth by leveraging technology and tools to foster innovation, fueling new business models in e-mobility and contributing to the continuous advancement of electric vehicle infrastructure.

AmpUp, headquartered in Cupertino, CA, is an EV software company and network provider that enables stress-free charging for drivers, hosts and fleets. The platform allows efficient management of multiple charge stations and locations, offering features like smart scheduling, dynamic access control and energy optimization.

The Virta platform provides an accelerated and cost-effective channel for launching, operating and growing an EV charging business. Virta empowers businesses to navigate the evolving landscape of electric vehicle charging with efficiency and effectiveness.

Fuuse simplifies fleet management by enabling easy handling of employee home charging payments and facilitating on-the-road charging through fuel card integrations. Fuuse provides a comprehensive solution for fleets navigating the complexities of electric vehicle charging.

Go Electric Stations develops cloud-based software solutions for electric vehicle charging, featuring an information gateway, mobile application and management system for efficient station mapping, user interaction and owner control.

Car-sharing services

Uber, a global mobility giant, powers movement with a commitment to constant innovation. Their platform connects people, places and opportunities worldwide in real time, offering a seamless and efficient way to move.

Miles provides reliable corporate transport solutions, simplifying everything from budgeting to administration. The Miles Business Account allows easy management of employees, budget restrictions and access to ride history and expense details, streamlining corporate mobility.

SIXT, with a four-dimensional sustainability strategy, fosters enthusiasm for e-mobility by electrifying its vehicle fleet, investing in charging infrastructure, optimizing the SIXT App for climate-friendly mobility and has been operating branches net-zero since the beginning of 2024.

BlaBlaCar, a carpooling service in 18 European countries, Mexico and Brazil, facilitates ridesharing with a user-friendly app. Passengers choose from available vehicles, pay online and benefit from safety features, including ladies-only options.

Gett operates in 25 major cities in the U.K., including London, Edinburgh, Manchester, Glasgow and Newcastle. Also available in Israel, Russia and parts of the United States, Gett offers convenient and reliable transportation services for travelers in multiple regions.

Micro-mobility service providers

Bird advocates for car-free alternatives, fostering vibrant communities with reduced traffic, cleaner air and safer streets. Collaborating with cities and universities globally, Bird offers new transportation options, complementing public transit and investing in safety infrastructure.

Bolt's sustainable on-street charging docks support micro-mobility vehicles like scooters and e-bikes. Aligning with European Mobility Week goals, Bolt encourages greener transport options and provides dedicated micro-mobility parking spaces, contributing to reduced traffic congestion and a more eco-friendly urban landscape.

Dott takes pride in being part of the micromobility movement, offering e-scooters as responsible and affordable alternatives. With a commitment to reducing traffic and environmental impact, Dott promotes sustainable and efficient urban transportation.

Lime provides convenient electric bike and scooter rentals in over 200 cities across nearly 30 countries. Their affordable short-term rentals contribute to sustainable urban mobility and address the transportation needs of communities on a global scale.

Superpedestrian's Vehicle Intelligence technology ensures sustainable, efficient and safe micro-mobility at scale. With a focus on stable jobs, community partnerships and city-wide operations, Superpedestrian invests in the long-term success of micro-mobility.

TIER is dedicated to changing mobility for good, collaborating with cities, public transport operators and communities for a clean and sustainable future. TIER's commitment extends to addressing urban mobility challenges and promoting responsible transportation solutions.

Voi collaborates with city officials and organizations to tailor solutions that address specific transportation needs and opportunities. Working hand in hand, Voi aims to solve city pain points and enhance micro-mobility options for a more sustainable and efficient urban environment.

eMSP that are also CPOs

ChargePoint, since 2007, has focused on creating an industry, offering the best EV charging experience. With cutting-edge technology, they globally build a complete portfolio of networked AC and DC charging stations.

Shell Recharge Solutions integrates hardware and software for EV charging at home, work, and on-the-go. Shell Fleet Solutions enables businesses to charge EVs using private charge points at fleet depots.

Be Charge, a prominent CPO and eMSP, operates in 12 countries with a goal to create one of Europe's largest charging infrastructure networks. The 2023 gridX EV charging report ranks Be Charge among the top eight CPOs, with an impressive 7,867 charging points, capturing a significant market share of 1.6%.

The challenges eMSP face

e-Mobility service providers encounter several challenges as they navigate the dynamic landscape of electric vehicle charging. Some key challenges include:

Interoperability issues

The lack of standardized protocols can hinder seamless communication between various charging networks, making interoperability a challenge for eMSPs.

Diverse charging infrastructure   

Varied charging station designs, power levels and  payment systems across regions and providers can complicate the development of a unified and user-friendly charging experience.

Regulatory complexity

Navigating diverse and evolving regulatory frameworks, including standards for data protection, billing and user privacy, presents a significant challenge for eMSPs.

User education and awareness  

Electric vehicle users may lack awareness of available charging services, highlighting the need for eMSPs to actively educate users and promote the benefits of e-mobility.

Billing and payment complexity   

The lack of standardized billing processes and multiple payment platforms can create complexities for both eMSPs and users, impacting the efficiency of financial transactions.

Infrastructure expansion costs  

Expanding and maintaining charging infrastructure involves significant costs and eMSPs may face financial challenges in keeping up with the growing demand for charging stations.

Cybersecurity risks

With the increasing integration of digital technologies, eMSPs must address cybersecurity concerns to protect user data and ensure the secure operation of their systems.

Technology evolution

Rapid advancements in EV technology and charging infrastructure require eMSPs to continuously update their systems, posing challenges in keeping up with emerging technologies.

Roaming agreements

Negotiating and establishing roaming agreements with various charging network operators is complex, requiring coordination to ensure a seamless charging experience for users.

Environmental Impact    

Balancing the environmental impact of charging infrastructure deployment and ensuring sustainable practices are considered is a challenge for eMSPs striving for eco-friendly solutions.

The future of eMSP

The e-mobility ecosystem is in constant evolution, which necessitates continuous innovation and adaptability from relevant stakeholders including e-mobility service providers to meet dynamic charging infrastructure demands and user expectations.

Integration of energy management systems

The future of eMSPs is anticipated to be shaped significantly by the seamless integration of advanced energy management systems. These systems will enable eMSPs to seamlessly connect a range of devices and protocols and optimize charging schedules by making use of real-time data and artificial intelligence. This integration is not only expected to enhance the efficiency of energy resource utilization but also contribute to grid stability, aligning e-mobility with broader energy management initiatives.

Smart charging solutions and user experience

As e-mobility continues to evolve, eMSPs will be at the forefront of providing smarter charging solutions. This involves leveraging data analytics and AI to optimize charging based on factors such as energy availability, demand patterns and  cost considerations. 

Simultaneously, eMSPs will prioritize enhancing the overall user experience by developing more intuitive apps, personalized recommendations and streamlined payment processes. This user-centric approach aims to make electric vehicle charging more accessible and appealing, fostering broader adoption.

Collaboration, sustainability and regulatory adaptation

The collaboration between eMSPs and charge point operators is poised to deepen, addressing interoperability challenges and providing users with a unified charging network. eMSPs play a pivotal role in enabling and accelerating the switch to electric mobility. By integrating e-mobility better into energy systems and ensuring an intuitive user experience, they are key to decarbonizing ground transport. As the adoption of electric vehicles rises and drivers focus on powering them with green electricity, these players will become more crucial. 

To navigate this evolving landscape, eMSPs will need to adapt to changing regulatory frameworks that govern e-mobility to ensure compliance to standards related to data privacy, cybersecurity and  environmental impact. Ultimately, eMSPs play a pivotal role in shaping a more integrated, sustainable and  user-centric future for electric mobility.